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Official Statement – Response to the COVID-19 Pandemic (FDC)

Foundations Care works across many different communities with many different people, and as a part of these communities it is crucial that we continue to provide our services in times of adversity. It is important for our carers, for those children and young people who need us, and for those who work for us and with us.

We want you to know that we are actively responding to the Coronavirus (COVID-19) pandemic nationally and in our areas of operation, where we are working closely with families to ensure contact visits and planned meetings continue where possible. This health crisis will change the way that we provide services, but we will continue to operate in our communities for as long as it is safe and reasonable to do so.

You can still reach Foundations Care at any point using our on-call numbers, our general phone number, email or website, however all office branches across the country are now temporarily closed to protect the safety of staff and visitors.

Our national phone line: 1300 359 253

Our Pandemic Emergency number, where you can reach Bart for assistance and advice:

Our website (and further contact details):

During this time, our priorities are:

  • To ensure the ongoing safety and wellbeing of children and young people in foster and residential care in Queensland, New South Wales and Western Australia.
  • To continue to support our carers and their families.
  • To act responsibly to protect the health of our service users and the health of our staff – and in turn, our families and communities.

We will continue to adapt our strategies and communicate any changes as the pandemic continues. These actions will be in line with the recommendations and requirements issued out by the states and the federal Government.

In these difficult times, it becomes clear that this is not a crisis that we can get through alone. The actions that we take going forward will make an impact on the people we care for and care about, as well as our local communities, local businesses and those who live and work around us. We would ask everyone during this time to be safe, to practise good hygiene and frequent handwashing, and to care about each other – even if from a distance.

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Our foster carers are everyday people like you. And with the support of our experienced team, you too can make a positive difference in a child or young person’s life.

Now’s the right time.

Perhaps you’ve been thinking about becoming a foster carer for some time. Now is the time to act and make a real difference to the life of a child.

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Becoming a foster carer will be one the biggest achievements in your life, and make an amazing difference to the life of a child.